Returns & Exchanges
DO YOU OFFER FREE RETURNS?
Hey babe! We’re bummed things didn’t work out. However, the good news is we offer free returns within the United States when you use our prepaid return shipping label.
What you should know:
- We issue refunds as store credit to be used on future purchases. Store credits never expire and can be treated just like cash on our online store!
- If your order was placed without registering or signing in to your Celebrious.com account; you will have to register, or sign into your Celebrious.com account to view and apply your store credit.
- Returns must be postmarked within 10 days of the delivery date to be eligible for FREE return shipping.
- All items need to be in original condition (a.k.a. unworn, unwashed and unaltered with hang tags still attached).
WHAT IS YOUR RETURN POLICY?
NOTE: All returns are refunded via store credit. We do not issue refunds back to your method of payment. We encourage you to take your time in selecting your purchases, and of course feel free to reach out to us with any questions regarding sizing or styling!
If your order was placed without registering or signing in to your Celebrious.com account; you will have to register, or sign into your Celebrious.com account to view and apply your store credit.
We accept returns postmarked within 30 days from the delivery date. Before you make your purchase, make sure to check out this list of non-refundable items:
Returns postmarked after 30 days of the delivery date
Any items marked “Final Sale”
Damaged, washed, worn or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains
Shoes without their original box. Box must be free of damage without stickers or postage stamps.
Intimates, underwear, socks, tights, hair accessories, bodysuits and beauty products
Non-designer jewelry (earrings, necklaces, rings, etc.)
Unfortunately, we cannot issue a refund and/or send your items back if any items listed above are returned to us.
MISSED OR RETURNED DELIVERIES
While we strive to provide the highest level of service, it is the customer’s responsibility to ensure that the correct address details are provided for your order. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided. All orders that are returned to sender (Celebrious) due to incorrect information supplied by the customer (incorrect or incomplete address) will be processed as a normal return and issued store credit.
HOW DO I RETURN SOMETHING FROM THE UNITED STATES?
We want our Celebrious babes to have an easy and seamless return experience. Here are the simple steps you need to take:
If you checked out as a Guest… You will find a link to download your return label located in your Shipping Confirmation email. If you’re having trouble locating your return label, contact Customer Care.
If you have a Celebrious account…
Fill out and include your packing slip with your return package
Sign into your Celebrious account
Click on “View All” next to Order History
Click on Print Return Label to download the label within 10-days of delivery*
Securely attach the label to the outside of your return package
Write down and keep track of the 22-digit tracking number from your prepaid PDF label. This is the only way you can track your return.
Drop off your return package at a U.S. Post Office
*You can also send returns using insured courier of your choice. Include your packing slip filled out with your return and mail to: Tobi Returns – Your Order #
350 Lillard Dr., Suite 171
We recommend customers keep a copy of the packing slip filled out with reason codes in case your package gets lost on its way back to us! If you have any questions or concerns about your return, our Customer Care team is standing by to help!
WHAT IF I WANT TO RETURN ITEMS FROM SEPARATE ORDERS?
I SHIPPED MY RETURN PACKAGE. NOW WHAT?
- You will receive an e-mail confirmation once your refund has been processed and credited (Returns will be processed in the order they are received.)
- You can track your package here if you have your tracking number
- Refunds will be credited as store credit Original shipping charges are non-refundable
HOW DO I MAKE AN EXCHANGE?
Exchanges can be made up to 30 days after receiving your items for a different size of the same style and color.
To make an exchange:
- Follow the usual return process for the item you wish to send back
- Place a new order for the item you want
- Email Customer Care with your new and old order numbers immediately after new order is placed
- Customer Care will honor the original purchase price
- Standard shipping will be waived
- Refund for original order will be issued once it is received and processed